Returns / Refunds

  • – Unwanted items must be returned in a fully re-saleable condition, which includes being in the original, unmarked, and undamaged packaging.
  • -All made-to-order products (i.e. those specified as having an extended lead time such as door sets) are non-returnable and non-refundable, as they have been manufactured specifically for your order. All made to measure products are manufactured to normal manufacturing standards with a +/-1.5mm tolerance on widths and heights. Goods will be manufactured to agreed and signed for specifications, without exception. Any costs incurred from changes made after acceptance in writing will be charged at full commercial rates. If a made-to-order product is found to be defective upon delivery, please report this to us and we can issue replacements orders.
  • – Items must not have been used or assembled in any way.
  • – Returns cannot be accepted once the assembly process has begun.
  • – Returned items must arrive in perfect condition including the packaging, so please ensure that they are well packed.
  • – We retain the right to refuse a refund on any item deemed to be unsalable.
  • – We are unable to accept responsibility for items lost or damaged in transit back to us.
  • – Items returned must arrive in perfect condition including the packaging, so please ensure that they are packed well.
  • – Once received the items will be inspected and a refund issued within 14 days.
  • – We reserve the right to refuse a refund if the above conditions have not been met. This does not affect your statutory rights.
  • – To initiate a return please contact us here fbsdoors.co.uk.
  • – We will then ask you to send us photographs to verify the condition of the item you wish to return.

Damaged / Faulty items

  • – Please check your packaging fully on receipt. If there is any damage to the packaging, then please indicate this when signing for delivery whilst the drivers are present.
  • – Transit damage must be reported within 2 days of delivery.
  • – All items and parts of items must be checked for any damage prior to assembly.
  • – To initiate a return for damaged or faulty items please contact us here fbsdoors.co.uk.
  • – We will then ask you to upload 5 photographs to verify the condition of the item you wish to return (Faulty/Damaged)